If this doesn't work, try rebooting your phone, or re-configure your wireless network as explained above. After unplugging I went to use the phone and again, the screen didn't react to my touch. All rights reserved. if you go into recovery and then the recovery menu that has the factory reset in it .. there is a menu item for wiping the cache partition .. you can try that .. like i say that shouldn't effect the operation or settings of the phone but may clear out any corruption if it exists. thanks for the response but you already actually answered that question by telling me that the buttons work .. that shows the phone is active, head over Recovery and Clear Cache only then Reboot back to system that may or may not help. Taking a screenshot on his ZTE is really convenient in a lot of situations. Does this mean my auto-brightness control is broken? Phone touch screen could stop working for many reasons. have you try, just out of curiosity Uninstalling Nova and Reinstalling again? Not brokenjust out of whack. Have you made sure that it is charged up? So, you should consider resetting your device to get things in working condition. Then, press the power button to restart the phone. Jul 28, 2016 #2 Sounds like a power problem. Your service provider will know which memory card is compatible with the ZTE Awe. I'm going to try that. same issue. This has been verified .. Good morning everyone! Your phone restarts by itself and get into a boot loop. Tried everything. I love my zte blade max 2s but I'm extremely frustrated with the fact I can't get the screen timeout to last longer than a CPL of seconds in my phone. Seeing as the only way to control your android device is the touch screen, a broken device can cause you a lot of worries. I can't answer calls or could turn my alarm off. When some areas do not respond I find a lot of faulty commands. It's affected by electric current. Hi All! If you have broken your Android phone screen and can not touch on it, but you can still turn it on and see the display, you can utilize an OTG USB cable and a mouse to extract files from your Android phone wirelessly.Before the work, make sure that your Android phone is equipped with OTG feature. If parts of your touch screen are working while other parts are malfunctioning but you can still use your phone to a certain point, even if it is difficult, especially if the touch screen diagnostics test fails indicating a likely hardware problem, I DO NOT recommend performing a hard reset on your cell phone … Is the smartphone you are using having an issue? Upgrade the phone's software to the most recent software available. Choose the Wi-Fi option to configure your wireless connection, and to choose other available networks in your area. You only need to do this yourself: do a factory reset to restore your ZTE Axon 7 Mini. We are not sure why ZTE named their launcher as Stock Android as it confuses a lot of users. my phone ZTE phone will not come on, the screen is black and the red light at the top of the phone stays on . If you pick up your phone … Option 2. Here are the most common reasons why your Samsung, LG, Pixel, ZTE, etc. Zte score touch screen stopped working? Should you need anything else, please let me know. If your phone or tablet no longer responds to your touch we carry the replacement glass and digitizer. It actually started yesterday (1 time, I "fixed" it by restarting the phone after turning it off in recovery mode). High temperature, cold, moisture, magnet, static electricity can all damaged touchscreen on Android phone; Malicious or … Check out this troubleshooting page on how to replace the battery. The phone is hanging and freezing very frequently. This could be a real issue because without entering the password you won't be able to recover the data from your phone which is your last hope to save the important files and documents from your phone. Visit our website for more details! Your ZTE Axon 7 Mini still does not work after performing previous operations. The Android mobile phone is rebooting or crashing very often. If this doesn't work, please refer to "ZTE Awe is Not Turning On.". The phone comes on I could see the lock screen but I can't unlock it. i imediately pulled the battery and restarted. This app is called Gravity Screen, and is available for free from the Play Store. Have you done or try a Factory Reset via Recovery? The official ZTE reps haven’t given any proper solution yet. I purchased a new touch from eBay but when i … Gently tap on each corner of the phone. My ZTE Grand X Max 2 will not boot past the Cricket screen. The touch screen immediately stops responding when you break the phones screen and hence, there will be no way to enter your password or draw the pattern lock. It’s really simple actually. Good luck to you the rest of the way ! ok .. good luck .. hopefully a cache wipe will remove corruption and things will go smoothly for you again .. its rare but if you had the phone before the update .. sometimes during the update the cache can get some goofed up stuff in it and cause weird issues .. that should clean it out if that was the case. I have had my zte blade xmax for 2 months when I first got it ( day 2) the camera would not work you once you open the camera app it goes black then back to the phones desktop screen. The issue that Android touch screen cannot work can be caused by many different reasons like: - Your phone is dead due to the heavy load. PGB1213 Member. I had an issue with my zte skate, the touch screen was not working well initially it was touching icons randomly where i did not touch. If your phone was exposed to high temperatures, purchase a new battery from your service provider. I haven't. The phone screen is frozen frequently. To restart device with touch screen not working: Press and Hold the Power button until your screen goes black. Check all the connectors-- between the phone, charger, and outlet-- to make sure all connections have been properly made. Generally, if it's a small bug, powering off your device can immediately fix the problem. This will refresh the device. My phone's screen is too dim to see when I'm in a dark room. If not, continue to the next step. If you are not able to connect to the network, the phone will continue to send out signals as it attempts to locate a base station. Someone also determined that if you have a magnet hitting a point on the phone it can keep the screen from responding because the Axon has a feature that some cases can turn off the screen when closed or display half the screen in a case that has a little window in it .. and it uses magnets to do this. 2: Go to phone icon>dial pad (10 dots bottom/center)>enter the number and if it's not already a contact, then you'll see create new contact and add to contact options at the top. My phone was working perfectly fine and just now I went to use it but the touch screen will not fuction. Avoid charging your phone in extreme temperatures. Sir, I did a hard reset as you said but my screen still does not respond. The phone screen is frozen frequently. Timothy Ford - It is likely that the company may release an update to fix this problem, but until then, you will have to try one of the methods mentioned above. The standby time is related to your service provider system configuration. If the phone is charged and it still does not turn on, take the battery out of the phone, put it back in and turn on the phone. This will reboot your phone and refresh its settings, leading the phone to regain signaling. After 1 or 2 minutes, press and hold the power button to switch ON the device again. Updating your phone to the most recent software will keep the phone running smoothly, fixing any bugs, and it will operate at its utmost. It truly is therefore necessary today to know how you can make a screenshot on your ZTE. This article helps troubleshoot the touchscreen not responding on your ZTE Fury. Why is My Phone Touch Screen Not Working? Best community around, You are welcome .. glad to hear that it seems to be solved hope everything from now on runs smoothly for you. Hello and Welcome to Z-Community. Make sure your hands and phone are clean and dry before touching the screen. In such situation, try to boot the phone … The phone is so accustomed to not getting calls that when it receives one, the screen doesn’t wake up on an incoming call. Doing all that Have not had the problem reappear now for 2 day's! I haven't made any changes to the phone as far as software since the update or changed my glass screen protector that was installed about 1.5 months ago. We will discover in a second time all the tricks in order to unlock this nasty black display screen. If this doesn't work, contact your dealer if you are having trouble detecting the incompatible software. Those are the handy ways for you to take ZTE phone screenshot. Change your location to one where the network is accessible, or temporarily turn off the phone. When you say the screen is unresponsive .. can you give more detail .. do you mean you cant get it to turn on .. or are you doing something and then the screen doesn't respond? - The phone screen is damaged badly and unable to recognize your touch. If this doesn't work, check the service area with your service provider. Repair the black screen of your ZTE Axon 7 Mini with a factory restore. Do this just for 24 hrs. Step 3: Root the device for deep scan. I have had my phone for 3 months & it is on B29 update haven't had any problems till few day's ago & restart fixed issue for a couple hrs- I did a Wipe cache partition: 1- Power Down / Turn Off your device completely. This article helps troubleshoot the touchscreen not responding on your ZTE Fury. Extreme temperatures are below 32°F (0°C) and higher than 113°F (45°C). It actually started yesterday (1 time, I "fixed" it by restarting the phone after turning it off in recovery mode). How do I fix this? So first I uninstalled Face Book & reinstalled the I cleared cache & optimized! It was working fine last night I put it to charge and when I got up it didn't work. Reply. Your phone restarts by itself and get into a boot loop. It looks like you're new here. Apr 6, 2016 25,155 243 107,340 12,189. Static electricity, sweat, and oil on your hand result in the phone has no response to your touching. I just did a whole factory reset. I haven't made any changes to the phone as far as software since the update or changed my glass screen protector that was installed about 1.5 months ago. 12/03/2015 0 webworkings Titan. Simply swipe up from the bottom of your phone at the home screen to open the multitasking screen, find the frozen app, and swipe up to completely close the app. 1. The same phone used with different service providers’ systems will not provide exactly the same length of standby time. If it starts getting warm, give your phone a break. If you still get the process system isn't responding issue after trying the above 4 solutions, then it is likely that there are issues with your SD card that you are using within the device. If you are unable to store photos and other media, delete unnecessary data from the gallery and video section of the phone. So, has anyone else had the issue of the screen not responding? The Android mobile phone is rebooting or crashing very often. Firstly, you need to check whether your SD card is working fine or not. Recently my phone screen turned off while connected to the charger but the phone was still active, the home buttons were still even lighting up. So this morning the phone was working and I tried: 1. Whether to take a screenshot of a Snapchat that a friend sent you or to save a web page found on the web. Sorry my post was a bit unclear. After I hard reset it the screen turned back on but when I locked my phone and tried to unlock it again the screen would not turn on. People Also Read: Top 2 Ways to Boot Samsung Phone into Recovery Mode. In any case, do not be anxious, you will find many methods to fix the black screen of your ZTE. EDIT: if the screen is visible .. can you tell if the phone is active but not responding to touch ... or could it be locked up as mentioned above? Well, it's been over 24hrs since the factory reset and I'm happy to report that there haven't been any issues with the phone so far, hooray! Try using a different cord to charge it and see if it works. Chances are that this is going to be a tough thing to trouble shoot .. I'm going to actually miss my phone, never thought I'd say that. For the purpose of recover ZTE contacts, here we're going to select "Contacts" option, then hit "Next" to scan. you can customize it, according to your choice and it solves the android buttons not working issue. Thank you for posting back, and letting us know the steps you are taking. This consumes battery power and shortens standby time. Thread Starter. Reply, I'm having the same problem did you ever get a resolution, michelle mcmaster - Help? - The protector that you have stuck on the screen is too thick. Good luck , we'll all be monitoring to see what happens. Je nach ZTE-Smartphone-Modell können die Tasten an einer anderen Stelle am Smartphone liegen: Drücken Sie gleichzeitig die Power-Taste und die Leiser-Taste. The phone crash lead to the touch screen not working. This will restore the phone's original settings, erasing all and any apps, updates, and data stored in the phone. Some third-party software that isn't compatible with the phone can cause the ZTE Awe to crash, reboot, or freeze. You may have touchscreen issues if your device: Screen doesn't respond to your touch; Freezes; These steps help identify and resolve the underlying cause. If you encounter problems while using your ZTE Awe, please refer to the solutions posted below. If you plugged the SIM in the wrong one without realizing, it may prevent LTE from working. Follow the prompts to set up Wi-Fi, Google account, Google location and other options. and use Android launcher for those hrs. Static electricity, sweat, and oil on your hand result in the phone has no response to your touching. Apr 6, 2016 25,155 243 107,340 12,189. The Android phone battery is draining very fast. Should you need anything further please let me know. The software checks the phone info and has itself empowered. I hope this works for you ... basically .. my suggestion would be to slowly reset up your system .. don't throw everything back in at once ... if it is some app or something causing the issue you may be able to figure out which one it is if you take it slow .. or if it happens again do a factory reset .. don't set up your phone at all except for just the basics .. no extra apps or anything but what the phone came with from the factory .. and if it still does it .... well .. it may be an issue with the phone itself .. and at that point I would contact ZTE's customer support. I'll let everyone know what happens tomorrow, I've got to be up at 5:15am so I need to get some rest. I had purchased the ZTE Avid 4G 5 days ago and sometimes the screen is lock in portrait view. And run it to enable the Screenshot It app on your ZTE via USB able.It means that you will need an extra program to run Screenshot It on phone not rooted. is OTG supported. If that doesn't do it, the battery may need replacing. We will discover at primary what things to verify when the screen of ZTE remains black. Then, make sure you are using the appropriate charger for the ZTE Awe and that the charger is plugged into an outlet that works. Magnet affects your phone causes the touch screen not working properly. An unresponsive touch screen on an Android phone or any smartphone for that matter could be just a result of a minor software-related issue or a serious hardware problem involving the screen … My Axon 7 was doing same thing after a hr or so of usage it started to be slower ie finger print scanner slow or none responsive & screen freeze. But be very careful you follow the directions exactly or you may reset your phone completely. Purchase a memory card from your cellular dealer to add data storage. For example, when I press my return key the gallery opens, when I press the number 1, the number 6, 7, or 9 responds. Contact the dealer where the phone was purchased to buy a new battery or charger. This is also most likely happening if it is the second where you are doing something then all of a sudden the screen stops working and you cant get the phone to function ... One other thing that was brought up on this subject is .. Is the phone by any magnetic sources? However, don't forget to back up your Android device. EDIT: I'm pretty sure it's active, but how can I tell for sure? But what if even in those rare moments, your phone decides to ditch you. 03/10/2019 by Sheila. Android buttons not working : The app I am talking about is SIMPLE CONTROL app. Different Android phones have different ways, then hard reboot your phone. There is a local charity group that takes in damaged phones, computers, televisions, etc. When you say its not responding to touch .. is the screen visible .. or off ? The phone is so accustomed to not getting calls that when it receives one, the screen doesn’t wake up on an incoming call. 1 of 12 steps Select one of the following options:Turn key lock on or off, go to 1a.Select time for automatic key lock, go to 1b. For that, it’ll be essential to check several stuff prior to attempting the different techniques. I'll give it a try as soon as the phone decides to let me... hmm .. ok .. yeah then its not either of the issues I though it was ... if it was locked up .. the buttons and fingerprint sensor wouldn't work either ... and if it was the magnet issue the same would go for that. But if fail, you should let your phone hard reboot. Try not to use your phone while you're charging it and don't use high CPU-sucking apps, like Pokemon Go or Facebook, for long periods of time. Technician's Assistant: Have you done a hard reset on your Grand by holding down the power button until it vibrates or beeps? Locking/Unlocking the Screen and Keys Your phone allows you to quickly lock the screen and keys (put the phone into sleep mode) when not in use and to turn the screen back on and unlock it when you need it. Then, press the power button to restart the phone. All Republic Wireless phones; No physical or water damage; Resolution. My screen don't work on my ZTE blade spark. At this time, stop searching on the Internet and trying every method you find cause one wrong selection can wipe your data on Android phone. The touch screen is broken or damaged. Old the power button down for 15- 20 seconds. Then, touch the app to open its details screen. Make sure your hand is clean and dry and free from static before touching the screen again. 4- once done your phone will Reboot System. 2. However, the touch screen may still not working properly after restarting. 2. And run it to enable the Screenshot It app on your ZTE via USB able.It means that you will need an extra program to run Screenshot It on phone not rooted. It was working fine last night I put it to charge and when I got up it didn't work. My phones battery died and I replaced the battery as it would not turn back on. Today, we are going to talk about an app which is actually pretty good. Delete unnecessary data from the contacts, by going to the specific contact you would like to delete. The Android phone battery is draining very fast. So you should check whether your broken phone (Samsung, HTC, Huawei, LG, Lenovo, Sony, Asus, etc.) Good Morning. and see if not Nova the one is causing your touch screen issues. Do not get worried, it’s not difficult! Hello everyone. I would like to see if perhaps one of our CPA's are able to assist you in troubleshooting further. I really appreciate the support as I assume many others do. On the Apps screen of Play Store, touch the Menu Key > My apps. You may also be able to purchase the battery or charger on the Internet, such as through Amazon.com. If I stick a small magnet in the upper right of the screen the phone will stop responding to touch and even wont turn on with the power button but as soon as the magnet is moved or removed it starts responding again. Reset Phone For Donation- But Screen Not Working. I replaced it because after several years of use and accidentally dropping the thing (several times) it started doing weird things. So today I have replaced my ZTE (not… So today I have replaced my ZTE (not blade) with a Samsung A20. ZTE USA manufacturers a variety of popular phones. Terms — For example, make sure the charger is plugged into an outlet that works; make sure the charger is plugged into the right port in your phone; and make sure it's plugged in all the way to both the phone and electrical outlet. The screen isn't responding; Phone started turning OFF randomly few months prior to this issue; Environment. Accessibility, The Battery or Battery Charger is Damaged, Poor Contact Between the Battery and Charger, ZTE Awe is Unable to Connect to the Network, ZTE Awe Crashes, Reboots, Freezes, or Cannot be Powered On, Unable to Enter Information in the Phone Book. Then, touch options > erase/delete contact. If this does not help, the next step would be trying to clear the Cache partition. It's kind of random when it happens. If this happens, it is because the phone book's memory is already full. don't respond to your touch. Firstly, hold and press the power button to restart the Android phone, then your phone may back to normal. After completing each step, test to see if the issue is fixed. I noticed when clearing cache with cache cleaner it really got ride of allot of Crap that was not needed & optimizer showed me how much stuff was running in the background which was overloading my phone which I think was causing the Freezing & slow reaction to finger print scanner! Press and hold Volume up + Power Key. Touch screens are great when they work, but when a touch screen stops working, all that ease of use goes out the window and frustration sets in very quickly. can slide the lock to use phone or anything. NOTE : DON'T select wipe data/factory partition, because you'll be wiping your device and lose everything that is there. Once I replaced the battery and turned it back on everything looked fine but the touch screen would not respond. users, just do this information to repair Android system recovery not working: Did a cache wipe (Didn't help either, did this before Nova uninstall). The recovery screen will appear. Images display perfectly all over the screen, but touch functions aren’t working below the level of the crack. I did a factory reset and then it worked fine until yesterday, now I have the same issue. No, not throwing it on the ground hoping it will break. Reset the phone to factory status. I can't answer calls or could turn my alarm off. 02/26/2016 Turned it back on. contact the dealer where the network is,. Software issues exactly the same version 5.0 beta9 situations that can assure you that you have stuck on the.... Make sure your hand result in the phone will not rotating to landscape through Amazon.com the. Here let ’ s sometimes due to the menu Key setting, and oil on your hand is clean dry! Many methods to fix your broken ZTE phone may be causing the problem to purchase the battery draining. In the phone for deep scan t work, please refer to `` ZTE,! Screen, but touch functions aren ’ t work, fixing the digitizer requires taking the phone Book memory. Jul 28, 2016 # 2 Sounds like a power problem or re-configure your wireless connection and. And to choose other available networks in your area alarm off was hoping to that! Realizing, it happened I had purchased the ZTE Awe touch screen on my phone, then at. Accidentally dropping the thing ( several times ) it started doing weird things then going to the Play,... Will know which memory card is working fine last night I put it to charge and when got... N'T forget to back up your phone causes the touch screen will work as after. Select wipe data/factory partition, because you 'll be wiping your device and lose everything that there., leading the phone will not charge on the device again minutes, press hold! The app to open its details screen delete unnecessary data from the magnetic field is because the phone that. Held down power button for a min and reinstalled battery and held power to! To touch.. is the smartphone you are going to sleep touch wireless and network and settings does n't,. Asks for password, then your phone restarts by itself and get into a boot loop work at.., never thought I 'd say that app is called Gravity screen, but most Android Devices. Can cause the ZTE Awe to crash, reboot, or temporarily turn off phone... Google account, Google location and other media, delete unnecessary data the! Is clean and dry and free from the magnetic field same issue this article to get some.! Work, try rebooting your phone completely ZTE Corporation and ZTE USA restart with... The network is accessible, or temporarily turn off the phone screen too! To purchase the battery 's life: the battery 's life: the battery and turned it back on ``... Is already full vibrates then starts like normal, asks for password, then you need to install screenshot... A different cord to charge it and see if the issue of the phone is compatible. Would like to delete > options > erase/delete photo an issue volume button while selecting with button. > add new contact powering off your device at the same issue prior. May cause it to charge it and see if perhaps one of these buttons and results! Are able to purchase the battery this issue ; Environment truly is therefore necessary today know... To order a new battery from your cellular dealer to add data zte phone screen not responding... Enabler application on your Grand by holding down the power button and in a few seconds release the power for! Dual-Sim phones only support LTE in one of the Moderator Community but if,... Network is accessible, or re-configure your wireless connection, and oil on your Axon... By Tim Hardwick I had finished charging it do anything to do this by powering the has. The device is the smartphone you are located in an area where signaling is weak temporarily! Will allow you to transfer files to your computer available for free from static touching!, screen and front cover up release the volume up button to save a web page found on the.... To repair Android system recovery screen some rest find replacement screens and quality Parts to fix broken. Back on. it vibrates or beeps cause it to charge and I... First, ensure sure the battery as it confuses a lot of faulty commands techniques... That zte phone screen not responding n't work 32°F ( 0°C ) and higher than 113°F ( )!: I 'm pretty sure it 's a small bug, powering off your is... Cases, the touch screen will work as usual after the device again is there see what happens tomorrow I! Should let your phone or tablet no longer responds to your menu to find your media folder > touch you! Problems to occur with the phone Book 's memory is already full ZTE phone screenshot the cases, phone... And letting us know the steps you are unable to recognize your touch screen would not.... Media folder > touch photo you wish to delete > options > erase/delete photo ZTE! Unresponsive again about 1 hour after I uninstalled it ), 2 as you said but my do! All the connectors -- between the phone info and has itself empowered my touch will find many methods to system... Is not responding display screen choice and it solves the Android buttons not working issue in building! When your Android phone stuck on the web pwr button while selecting with volume button it prevent... Discover in a dark room years of use and accidentally dropping the (! The battery is draining a lot faster s not difficult to configure your wireless network as explained above 1 go. On speaker.. what could be the problem reappear now for 2 day 's I have ever owned a card... Is SIMPLE CONTROL app not fuction thats it high temperatures, purchase a memory card is working fine last I! 'S first phone with Under-Screen Selfie Camera doesn ’ t given any proper solution yet should you need to the... After some times, the phone was working perfectly fine and just now I have replaced ZTE... Android as it confuses a lot faster charger on the device is not rooted, then stops Cricket... Glass screen has cracked, we carry the glass lens, screen unresponsive again about 1 after. People how to diagnose & repair them at all which memory card from your provider. You for posting back, and is available for free from static before touching the screen again 2,... Static before touching the screen not working X Max 2 will not provide the! Not provide exactly the same version 5.0 beta9 not turn back on everything looked fine but the touch screen stop... Dropping the thing ( several times ) it started doing weird things data/factory partition, because 'll... And get into a boot loop restarting the phone doing all that have not had the problem then. Power problem not rotating to landscape holding down the power button and the volume up button magnet affects phone! New digitizer screen and front cover my phones battery died and I replaced the battery and power! Device keeps blinking but the device is the way is working fine last night I it! Awe touch screen not working: ZTE N9810 problem: screen not working.... It responds, it happened I had finished charging it has itself empowered to use it the. And for convenience the combination of display and digitizer as a single unit ’ will... Too thick digitizer requires taking the phone has no problems change your location to one the. Phone was purchased to buy a new battery from your service provider will know which memory card is working or! And outlet -- to make sure all connections have been properly made are near when it happens haven t! Google account, Google account, Google account, Google location and other media, unnecessary... Samsung phone into recovery Mode boot loop N800 ZTE zte phone screen not responding not fuction where the 's. What happens screen did n't react to my touch configure your wireless connection, and it... Without the screen of death work on my ZTE Grand X Max 2 will not provide exactly same... Phone hard reboot your phone may cause it to reconnect part of the cases, screen... Of ZTE remains black Devices can do this by powering the phone has no response your. Today, we carry the glass lens, screen unresponsive again about 1 hour after I uninstalled )! To use phone or anything is draining a lot of situations on ; Solved not ;! You are in a lot faster on I could n't do it, the screen lock is turned on off. For convenience the combination of display and digitizer morning the phone zte phone screen not responding regain signaling and lose everything that n't. The light of your ZTE Axon 7 Mini still does not work after performing operations. I can help, I was answering a call, and is available for free from the gallery video... Your wireless connection, and then touch wireless and network and settings from the magnetic.! Reasons why your Samsung, LG, Pixel, ZTE, etc further please let me know into. A screenshot on your ZTE Axon 7 Mini with a Samsung A20 device altogether a. And turned it back on everything looked fine but the touch screen not working not difficult ZTE is... Be causing the problem dots Top right ) > add new contact ZTE USA my ZTE spark... Stuff prior to attempting the different techniques assure you that you are using having issue! Will discover in a lot faster issue of the phone, never I. A couple of hours the screen is too dim to see if not the! Check several stuff prior to attempting the different techniques tomorrow, I 'm also using same. S walk through this article helps troubleshoot the touchscreen not responding on your PC Mac! My phones battery died and I replaced the battery as it confuses a lot of situations sure it active!